Returns And Exchange Policy

At Wemart24, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may arrive with an issue. This Returns & Exchange Policy outlines the conditions under which items purchased from www.wemart24.com can be returned or exchanged.

By placing an order with Wemart24, you agree to the terms mentioned below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The product received is damaged, defective, or malfunctioning
  • The wrong item was delivered
  • The product is missing parts or accessories (reported at the time of delivery)

To be eligible, the return or exchange request must be raised within 7 days of receiving the product (unless otherwise stated on the product page).

2. Items Not Eligible for Return or Exchange

The following items are non-returnable and non-exchangeable, unless received damaged or defective:

  • Used or altered products
  • Items without original packaging, manuals, or accessories
  • Products damaged due to misuse, mishandling, or improper installation
  • Personal care electronics once used (for hygiene and safety reasons)
  • Clearance or special offer items (if marked as non-returnable)

3. Return & Exchange Process

To initiate a return or exchange:

  1. Contact our customer support team via the details provided on www.wemart24.com
  2. Share your order ID, product details, and clear photos or videos showing the issue
  3. Our team will review the request and guide you through the next steps

Once approved, the product may be picked up by our logistics partner or you may be asked to ship it back, depending on your location and the item.

4. Condition of Returned Products

Returned items must:

  • Be unused and in original condition
  • Include all original packaging, accessories, manuals, and invoices
  • Be securely packed to avoid damage during transit

Products that fail quality inspection upon return may be rejected.

5. Exchange Policy

If you choose an exchange:

  • The replacement will be processed after the returned item passes inspection
  • Exchanges are subject to product availability
  • If the replacement product is unavailable, a refund or alternative solution may be offered

6. Refund Policy

Once a return is approved and the product is received and inspected:

  • Refunds will be processed within 7–10 business days
  • Refunds will be issued to the original payment method
  • Shipping charges (if applicable) are non-refundable unless the return is due to an error from Wemart24

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit.

7. Damaged or Defective Products

If your product arrives damaged or defective:

  • Please report it within 24–48 hours of delivery
  • Share clear unboxing photos or videos as proof
  • Claims raised after this period may not be accepted

8. Cancellation Policy

  • Orders can only be cancelled before they are shipped
  • Once dispatched, orders cannot be cancelled and must follow the return process if eligible

9. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, Wemart24 Store will bear the return shipping cost
  • For other approved returns, shipping charges may be deducted from the refund amount

10. Policy Updates

Wemart24 Store reserves the right to modify or update this policy at any time without prior notice. Changes will be reflected on this page and will apply to future orders.

11. Contact Us

For any questions regarding returns or exchanges, please contact our customer support team via the official contact details listed on www.wemart24.com.

Wemart24 is committed to fair practices, transparency, and customer satisfaction. We appreciate your trust and aim to make every shopping experience smooth and reliable.